FAQS FOR CLIENTS

HOW DO I GET COPIES OF POLICY DOCUMENTS?
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You can request these by email to admin@premiumsecurityservices.co.uk

Confidentiality Policy 2-ways Issue 1

Corporate & Social Responsibility Issue 2

Our Commitment to Excellence Issue 1

Complaints Procedure Issue 1

QUALITY & TRAINING POLICY Issue 1

Health & Safety Policy Issue 1

Health and Safety at Work Act 1974 (Security Operatives Addendum) Issue 1

Equalities Policy 2018
I HAVE TOO MANY DOORMAN – WHAT SHOULD I DO?
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Any doorman over and above your requirement has been supplied free of charge but may be moved during the course of the shift to another venue. Should you wish to keep the doorman after a request for him to be moved, the shift becomes chargeable
DOORMAN HASN’T SHOWN UP – WHAT DO I DO?
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Please contact your dedicated Operations Manager by phone or by email to operations@premiumsecurityservices.co.uk and a replacement will be sent
I HAVE AN ISSUE WITH A DOORMAN – WHAT DO I DO?
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Please put your complaints in writing to our Head Office or by email to operations@premiumsecurityservices.co.uk and a senior member of the Ops team will contact you accordingly.
WHO DO I SPEAK TO ABOUT INVOICES/ ACCOUNTS ISSUES?
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You can call the Accounts team during office hours or by email to accounts@premiumsecurityservices.co.uk

FAQs for clients