FAQS FOR CLIENTS

HOW DO I GET COPIES OF POLICY DOCUMENTS?
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You can request these by email to admin@premiumsecurityservices.co.uk

Equal Opportunities Responsibility Policy

Corporate Social responsibility Policy

Health and Safety Security operatives and Heath and Safety at Work ACT 1974 ( Addendum)

Our Commitment to Excellence Policy

Confidentiality Policy

Data Protection Policy

Non Discrimination Policy

Complaints Policy

Time to Train Policy

Equality & Diversty Policy
I HAVE TOO MANY DOOR SUPERVISORS– WHAT SHOULD I DO?
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Any doorman over and above your requirement has been supplied free of charge but may be moved during the course of the shift to another venue. Should you wish to keep the doorman after a request for him to be moved, the shift becomes chargeable
DOORMAN HASN’T SHOWN UP – WHAT DO I DO?
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Please contact your dedicated Operations Manager by phone or by email to operations@premiumsecurityservices.co.uk and a replacement will be sent
I HAVE AN ISSUE WITH A DOORMAN – WHAT DO I DO?
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Please put your complaints in writing to our Head Office or by email to operations@premiumsecurityservices.co.uk and a senior member of the Ops team will contact you accordingly.
WHO DO I SPEAK TO ABOUT INVOICES/ ACCOUNTS ISSUES?
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You can call the Accounts team during office hours or by email to accounts@premiumsecurityservices.co.uk

FAQs for clients